SupportCandy Timer is an essential add-on for users of the SupportCandy helpdesk plugin, providing a comprehensive solution for time tracking on support tickets. With this tool, support agents can easily log the time they spend on each ticket, ensuring accurate billing and improved productivity.
Key Features
- Start, Pause, and Stop Timers: Agents can manage their time effectively by starting, pausing, and stopping timers for each ticket.
- Manual Time Entries: In addition to timers, agents can add manual time entries with descriptions, allowing for flexibility in time logging.
- Auto-Start/Stop Configuration: Admins can set up auto-start and stop behaviors for timers, streamlining the process for agents.
- Permissions Management: Control permissions for editing other agents' time logs, ensuring data integrity and accountability.
- Time Display Options: Total time spent can be displayed in ticket lists, email notifications, and customer widgets, providing transparency to clients.
This add-on not only enhances the efficiency of support teams but also provides clients with clear insights into the time spent on their tickets, fostering trust and satisfaction.