SupportCandy Automatic Close Tickets is a premium add-on that enhances the SupportCandy helpdesk plugin by introducing an automated ticket closure feature. This tool is particularly beneficial for support teams that handle a large volume of tickets and need to maintain an organized workflow.
Key Features
- Automatic Ticket Closure: Automatically closes tickets after a defined period of customer inactivity, reducing clutter in the support queue.
- Configurable Warning Emails: Sends customizable warning emails to customers before closing tickets, ensuring they are informed and can respond if needed.
- Customizable Status Selection: Choose specific ticket statuses (e.g., Awaiting Customer Reply) for which the automatic closure applies, allowing for tailored management.
- Easy Integration: Seamlessly integrates with the existing SupportCandy helpdesk plugin, requiring minimal setup.
- Enhanced Workflow Efficiency: Helps support teams focus on active tickets, improving response times and customer satisfaction.
This add-on is essential for support teams looking to streamline their operations. By automating the ticket closure process, teams can reduce the time spent on manual follow-ups and ensure that their support queue remains organized.